Generally, we will process your order within 1-2 business days after the payment. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.
International and local shipping rates and time:
| Shipping Methods | Country | Estimated Shipping Time | Shipping Fee |
| Standard Shipping | United Kingdom | 3-7 Business Days |
Free shipping on orders over £ 29.99 |
Note: These shipping times are calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.
If you received a defective product, please refer to our limited product warranty.
Every AI Smart Bike is satisfaction guaranteed and may be returned in its original condition for a refund or exchange, subject to the terms herein.
Renpho reserves the right to deduct additional fees from your refund amount or refuse the return, in Renpho’s sole discretion.
There is no restocking fee if the product is unopened or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.
All products must be returned to Renpho in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.
If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.
If you need to return or exchange for personal reasons(e.g.,subjective willing, human damaged, incorrect address input) ,you will be responsible for the cost of return shipping and restocking fees (15% of item original price) in Renpho’s sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of Renpho’s policies.
1. To place a return or exchange, reach out to Renpho at support@renpho.com. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, Renpho will not authorize the return or exchange. If you do not contact us first and you return the product without Renpho’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
For all authorized returns or exchanges, Renpho will send you a pre-paid return label.
Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.
Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Renpho’s sole discretion based on the condition in which the item was received and any other terms of Renpho’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 3-5 business days. Please note: You will receive the refund in the original form of payment in approximately 7-10 business days.
If you have any questions or would like assistance with your return or exchange, please contact our customer service at support@renpho.com, and we will reply to you as soon as possible.
Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at support@renpho.com. We will get back to you within 1-2 business days.
