Generally, we will process your order within 1-2 business days after the payment. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.
International and local shipping rates and time:
| Shipping Methods | Country | Estimated Shipping Time | Shipping Fee |
| Standard Shipping | United Kingdom | 3-7 Business Days |
Free shipping on orders over £ 29.99 |
Note: These shipping times are calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.
At RENPHO, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
You may request a return within 30 days of delivery.
Returned items must:
RENPHO reserves the right to refuse returns that do not meet these conditions.
If your item arrives damaged or experiences a manufacturing defect within 30 days:
Please contact our Customer Support team at support@renpho.com with photos or a short video showing the issue to expedite processing.
Address: Kings Park, Pebmarsh, Halstead, Essex CO9 2NY
Landline 01787 269051
If you wish to return an item for personal reasons (e.g., subjective willing, ordered the wrong item, human damaged, incorrect address input):
Once the returned item is received and inspected, a refund will be issued to the original payment method.
Returns requested after 30 days of delivery are not eligible for a refund.
For product issues beyond 30 days, please contact Customer Support at support@renpho.com for assistance.
Every AI-Powered Bike is satisfaction guaranteed and may be returned in its original condition for a refund or exchange, subject to the terms herein. To receive a refund or exchange, the product must be in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original box with its tags, user manual, and charger. You may incur charges for ordinary wear and tear, or damage caused by improper use, misassembly, missing parts, or otherwise has signs of abuse
All returns or exchanges of AI-Powered Bikes beyond 30 days will be charged a return shipping fee of ￡100. Due to the size and weight of the AI-Powered Bikes, we cannot offer a refund for any shipping or delivery charges you may have paid to receive your product.
Renpho reserves the right to deduct additional fees from your refund amount or refuse the return, in Renpho’s sole discretion.
1. To place a return or exchange, reach out to Renpho at support@renpho.com. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, Renpho will not authorize the return or exchange. If you do not contact us first and you return the product without Renpho’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
For all authorized returns or exchanges, Renpho will send you a pre-paid return label.
Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.
Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Renpho’s sole discretion based on the condition in which the item was received and any other terms of Renpho’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 3-5 business days. Please note: You will receive the refund in the original form of payment in approximately 7-10 business days.
If you have any questions or would like assistance with your return or exchange, please contact our customer service at support@renpho.com, and we will reply to you as soon as possible.
Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at support@renpho.com. We will get back to you within 1-2 business days.
